Professional Scratch Repair & Data Recovery for CD - DVD & Video Game Discs

For Home, Business, Educational & Public Institutions.


Terms & Conditions

Please read the following terms and conditions carefully before ordering products or services from us. By purchasing products or services from us, you agree to these terms of sale. These terms do not replace or affect your statutory rights. In these terms, "you" and "your" refer to the customer and "we", "us" and "our" refer to CD FIXER / CDF ENTERPRISE

 1. Order Acceptance;
1.1
Only upon our receiving a completed order form by post and upon our receiving cleared funds for the product(s) and or service(s) ordered and an order receipt confirmation email is sent to you, will a contract for the sale of product(s) OR service(S) you order from us be created.
1.2
We will not be legally bound by any factual or typographical errors on the website or other promotional materials. We reserve the right to reject any order or payment for any reason.
1.3
We reserve the right not to accept any discs, payment or order we receive.
1.4
We accept no responsibility, nor will we be held liable for any disc(s) or other media which are lost, damaged or delayed while in transit to us. We will only accept responsibility for orders, discs or other media which have been received by us and proven as received by Signature upon arrival.
1.5
We will have only entered into any contractual, legislative or regulatory obligation once an order has been received and accepted onto our premises and which we have deemed and accepted, confirmed by an order received email, that an order has been created which satisfies the terms laid out in Section 1.1 of these Terms. 

2. Liability and Disclaimer;
To the fullest extent permitted at law and except in respect of death and personal injury caused by negligence on our part, or on the part of our employees, we shall not be liable to you by reason of any representation (unless fraudulent), or any implied warranty condition or other term or any duty at common law or under express terms of the contract for any indirect, special or consequential loss or damage (whether for loss of profit or otherwise), costs, expenses or other claims for compensation whatsoever (whether caused by negligence on our part or the part of our employees or agents or otherwise) which arise from, or in connection with the use of the website, the supply of goods, incoming or return transit of goods,  the repair of goods or their use or resale by you, and our entire liability under, or in connection with the contract shall not exceed the price of the service or repair, except expressly provided in these conditions. This does not affect your statutory rights.

3. Our Service Standards and Policy; 
3.1 Standard Repair;
We will strive to repair to an operational condition, all discs supplied under the REPAIR SERVICE by way of removing physical scratches from the playing side(s) of optical disc(s). This service employs proven methods and machinery that have a 97% success rate in the repair of optical discs which are not operational due to the presence of physical scratches on the playing side(s) of the disc(s) impeding the laser's travel.
Unless otherwise stated, quoted or requested, all discs received are processed under our Standard repair cycle which consists of no less than a six minute repair on an industrial grade machine designed and fit for the purpose of repairing optical discs. The success rate per Standard repair will vary according to the severity of the damage to the disc upon receipt.
Substantial damage to any discs will often require several repairs. Such subsequent repairs incur further costs. If further repairs are necessary, we contact you by email or phone, if supplied, and will only carry out further repairs upon your approval.
The stability or integrity of the data and or data layer within any disc upon receipt can not be guaranteed. Scratch and/or impact damage to discs can corrupt or fatally damage a discs data, regardless of repair method or standard subsequently used to repair them.
Discs are repaired to as close to 'as new' condition, without scratches to the playable surface(s) of the disc, as possible. All discs repaired are to be considered 'used' and the condition of such after repair remains. Any wear or damage previously occurring to the top, label sides, or hubs of discs will remain.
Some wear on the circular identifying label of any double sided DVD discs may occur during the repair process. We reserve the right to contact you by email, if supplied, upon receipt of any double sided DVD discs which fall into this category. We accept no liability for any damage or wear occurring to the identifying labels of any disc. Some slight signs of wear may show on the centre hub of any disc we repair.
We cannot undertake to repair any warped, cracked, broken or perforated discs.
We aim to repair discs on the day of their arrival, provided they are supplied with a completed order form and payment and return discs within two working days of their repair. Some delays are possible; therefore this time frame may be extended and is not guaranteed. We issue no guarantee to the timescale of orders.
We cannot be held responsible for any consequential damage or loss caused as a result of repairs carried out, or attempted to be carried out, or for a total loss of discs either while on our premises or in transit to or from our premises.

3.2 Buff & Polish or Maintenance Service;
Any discs sent under the BUFF & POLISH service will only have the surfaces refinished and no work will be carried out to remove any damage below the uppermost surface of the polycarbonate layer. This service is comparable to a 'Deep Clean' of the discs playing surface(s). Therefore, discs with unreadable data due to the presence of physical scratches impeding the laser's travel will not be repaired using this process.

3.3 Non-Repairable Disc(s);
In the event of a disc being deemed to be beyond repair, PRIOR to repair being carried out, we will issue a credit for the repair cost paid for that disc or discs. Any discs we deem worthy of repair will be passed through the repair process and are chargeable, only discs we deem non repairable will not pass through the repair process and a credit will be issued.

3.4 Inbound Postage (from You to Us);
The responsibility for postage, insurance, packaging, tracking and the carriage service used being suitable and safe lies with the owner of the disc, or the customer, for any disc(s) while in transit to, or sent to us.
We accept no responsibility, nor will we be held liable for any disc(s) or other media which are lost, damaged or delayed while in transit to us. We will only accept responsibility for orders, discs or other media which have been received by us and proven as received by Signature upon arrival.
We strongly recommend sending discs to us using Recorded Delivery, for discs whose value is less than 46 pounds and using Royal Mail Special Delivery for discs whose value is above 46 pounds, but less than 500 pounds. It is not recommended to post discs to us using any service that is not a tracked or a Signed For service at the very minimum.
NO CASES OR MANUALS ARE TO BE SENT WITH DISCS. CASES AND MANUALS WILL NOT BE RETURNED TO THE CUSTOMER.
Any cases or manuals etc., received and expected to be returned to the customer will incur a postage and administration charge payable prior to despatch. Should the additional costs not be paid by the customer in a timely manner, the disc only will be returned as standard. Only once the costs are paid will the cases and/or manual be returned to the customer.

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Scratched XBox 360 Discs