INTERNATIONAL Outbound (Return) Postage (from Us to You);
returned to addresses out side of the UK will be provided within the
cost of the services cost when the order consists of no less than
three full price discs. These orders will be dispatched using Royal
Mail Small Packets Airmail service. NO INSURANCE is included and no
tracking is provided within the cost of the service. Any other
tracked or insured service can be requested and will be used for
return shipping, at the cost of the customer requesting it.
Additional return shipping options are supplied as options during
the online purchase process and should be purchased prior to sending
your order to us. Should the customer require any other return
International shipping options, the Online International Shipping
Quotation Request Form should be used which is available on our
Orders & Payment;
Payment must be received with orders if payment is made by post.
Alternatively, payments must be made prior to us receiving discs for
repair, using our online ordering section of our website.
Orders cannot be processed without payment. Any outstanding balances
not paid within 10 working days of our receipt of discs will be
charged for at the full rate of 3.99 pounds per disc. Special offers
and bulk discounts will be revoked.
Payment can be made either by :
Credit Card or Debit Card Online
4.1 Special Offers & Discounts;
special offers, customer bonuses or offer of any kind issued by way
of a voucher or card by us is to be used on a one per order basis
and can not be used in conjunction with any other offer. Any free
disc offers can only be used when paying for a minimum of one
additional disc repair. Offer vouchers are not transferable and are
deemed invalid if not used within 90 days of their issue. No offers,
vouchers or scheme can be used as full payment for any order. We
reserve the right to not fulfill offers if we deem their usage
Any order which is discounted on the website or combined to form a
special offer will be subjected to slightly increased repair and
delivery time and may fall outside advertised target repair and
4.2 Refunds, Chargebacks and Reversals;
Full refunds will be provided on the basis that we have received no
order by post and have not incurred any out of pocket expenses in
the processing of that order.
Should a refund be requested for orders which we have received by
post, the refund will be issued, less the return postage costs we
In the event of a refund being issued to the customer at the
customerís request, for an order where we have fulfilled our
obligation up to the point of the request, any refund will be the
total amount paid by the customer less a small administration charge
which reflects fees that have been incurred by the payment
transaction. Bulk, discounted invoiced repairs carry a 5% surcharge
if paying by PayPal. Discounted rates do not absorb these
transaction costs. All website payments include any transaction
Chargebacks and Reversals:
Chargebacks or reversals which are subsequently deemed to have been
authorised without due cause or in so doing, breaching these terms,
will result in any subsequent costs incurred by us being repaid to
us by the individual who authorised or processed the chargeback or
We will carry out all communication with you using the email address
or addresses supplied by you, with your order, on your order form or
as the return path in incoming email from you. We can not be held
responsible for any charges, delays, consequential loss, or any
other expense occurring from our emails being sent to an email
address which you have supplied the address for which is either; not
monitored, ignored, un-read, returned or deleted. It is the
responsibility of the customer to ensure that our email address is
allowed to be received, unfiltered and is monitored by the customer,
as a reasonable method of communication. Notifications of this and
our email address are displayed to the customer on the website prior
to and after orders and/or payments are made.
We do not make outgoing communication with you by telephone.
We do not make communication with you by mobile phone. We will on
occasion, where it is necessary, communicate important messages to
you by way of SMS, providing your mobile number is provided.
Should the above stated methods of communication be un-successful,
on occasion, we will write you with reference to your current
order(s). Should this be necessary for us to carry out the normal
processing of your order and the above methods have failed, we
reserve the right to charge these additional postage costs to you.
pride ourselves in ensuring that all your details are kept safe &
secure. You may at anytime request to be removed from our database
and or stop any form of advertising by us such as emails.
We recognise our customer's privacy and as such we will only use the
information you give us to process your order and to provide you
with the best possible service. We do not sell mailing lists to
other companies, nor do we divulge any of your personal details to
any other companies or individuals.
Data Protection Act 1998;
We support all aspects and requirements of the Data Protection Act
of 1998 and will always work within an environment which has full
compliance with the "Act".
Please help us keep your records current by notifying us of any
changes to your personal details by updating your account or by
Information about our customers is an important and integral part of
our company, and we are not in the business of selling this
information to others.
reserve the right to delay delivery or to cancel the order or reduce
the volume of the goods ordered by you (without any liability to
you) if we are prevented from or delayed in the carrying on of our
business due to circumstances beyond our reasonable control
including without limitation acts of God, governmental actions, war
or national emergency, riot, civil commotion, fire, explosion,
flood, epidemic, lock out, strikes or other labour disputes (whether
or not relating to either party's work force), or restraints or
delays affecting carriers or inability or delay in obtaining
supplies of adequate or suitable materials Provided that if the
event in question continues for a continuous period in excess of 14
days, you shall be entitled to give us notice in writing to
terminate the order.
terms and conditions cannot be varied except when supplied in
writing, signed by a person authorised by us.
We reserve the right to alter or vary these Terms and Conditions at
All alterations we have made to these Terms & Conditions are dated
and are kept on file.
8. Governing Law and Jurisdiction;
Agreement will be governed by and construed in accordance with
By sending discs or any digital or optical media or an order form to
us you are agreeing to our Terms & Conditions.